Technical Tip: Required information for TAC tickets

[tnesh]

Description	This article describes how to provide The backup config, the exe tac report, and the FortiManager debug tool during a ticket creation when reporting a FortiManager/FortiAnalyzer issue.
Scope	FortiManager and FortiAnalyzer.
Solution	Backup config file: Go to System Settings -> Dashboard -> System Information -> System Configuration -> Backup. Download the backup config file and share it into the ticket with a password (if applicable). Then enter a password to encrypt the backup (remember to communicate it in the ticket with the ticket owner). TAC report. Method 1: For v7.4.3 and above: Navigate to the GUI -> Help icon (Top banner) -> FortiCare Debug Report -> Download the generated report. In the FortiCloud version: Navigate to the GUI -> select Username (Top right) -> FortiCare Debug Report -> Download the generated report. Method 2: Use an SSH client like PuTTY or Teraterm to generate it: execute tac report Wait until it runs to finish, save the output, and attach it to the ticket. For instructions on how to save SSH logs into a file using PuTTY, see Technical Tip: How to create a log file of a session using PuTTY. Method 3: Generate a TAC report by running the following command on an SSH session or using the CLI provided in the GUI: Wait until the end of the command: Save the generated file locally: FortiManager/FortiAnalyzer debugger: Use the Chrome extension to capture detailed debug information (screen recorder). Download the Chrome extension. Attach those 3 created files to the TAC ticket for faster resolution. Backup config file TAC Report FortiManager/FortiAnalyzer debugger Related articles: Technical Tip: How to debug GUI issues in FortiManager/FortiAnalyzer Troubleshooting Tip: How to do initial troubleshooting of high memory utilization issues (conserve m...  Troubleshooting Tip: Reduce size of FortiManager/FortiAnalyzer TAC report