| Description |
This article describes how to request that Fortinet Customer Service enable the function to download the entitlement file in the Support Portal. |
| Scope | Fortinet Support Portal. |
| Solution |
The account entitlement file is for managed devices license verification when FortiManager is operating in a closed network or air-gaped environment for the managed devices, like FortiGate, FortiMail, FortiSandbox, and others. For more information on the account entitlement file, see Uploading account entitlement files.
In older FortiCloud versions, customers were required to open a new support ticket each time an updated entitlement file was required.
To improve customer experience, starting in FortiCloud Services v23.1a (released February 2023), it is possible to open a one-time ticket enabling self-service download of this file. This feature was introduced to improve customer experience in environments where account entitlements frequently change.
Validation: Before the feature is enabled, no feature or function is visible for exporting the entitlement file.
Example screenshot as follows:
After the feature is enabled by Customer Service, it will be possible to view and select the 'Export Entitlement' button to download all the latest registered entitlements under this particular account in the Product List section.
Example screenshot as follows:
Entitlement files can be downloaded by a Master account, a sub-account user with full access, an IAM user with admin access to the AM portal, and connected Partner accounts.
Related articles: Technical Tip: CLI Command to display all entitlement contracts for Closed Network |
