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msrinivasan
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‎10-29-2025
Last activity: Oct 30, 2025 6:05:21 AM
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Customer Service Tip: FortiToken mobile license activation on new HA FortiGate with Virtual serial number

10-21-2025
Description This article outlines the compatibility of FortiToken Mobile licenses with new HA FortiGates that use Logic/Virtual Serial Numbers. Scope All new HA FortiGate SKUs: FGXXXHA Solution All FortiToken Mobile licenses created or shipped ON or ...

Customer Service Tip: Troubleshooting Verification Code not received after entering Correct Credentials

07-08-2025
Description This article assists in resolving the issue of a verification code not being received while the user is on the 'Input Security Code' page. Scope SSO, FortiCloud Portal. Solution If the 2FA method is enabled for email: Add the token email ...

Customer Service Tip: How to handle the error: 'The entered credentials are not correct'

07-08-2025
Description This article explains how to resolve the error on the FortiCloud Portal: 'The entered credentials are not correct – see [FAQ Link] for help'. Scope SSO, FortiCloud Portal. Solution When the below error appears on the FortiCloud Portal, us...

Customer Service Tip: Self-Serve - Asset Transfer Functionality for Unit/Device transfers in the Asset Management Portal

05-05-2025
Description This article describes the key aspects of transferring units/devices using the Asset Transfer option. Scope Asset Management Portal, SSO. Solution Note: The 'Asset Transfer' token tool is intended solely for Intercompany transfers. It is ...

Customer Service Tip: Update the 'Contacts' to facilitate the retrieval of the FortiToken, change security devices or password if needed

04-10-2025
Description This article describes how to update the 'Contacts' in the FortiCloud Portal. Scope To facilitate the retrieval of FortiToken, change security devices or passwords if needed. Solution FortiCloud users will encounter the error below when a...
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