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Ahmed_Galal
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Staff
‎01-06-2025
Last activity: Jan 6, 2025 6:58:38 PM
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Troubleshooting Tip: OCSP stapling is not working

12-31-2024
Description This article describes how to troubleshoot OCSP Stapling in FortiWeb. Scope FortiWeb. Solution Make sure to select the right local certificate and CA certificate of OCSP server/responder at Server Objects -> Certificates -> OCSP Stapling:...

Troubleshooting Tip: File Security Policy is not blocking large size files

11-27-2024
Description This article describes why after configuring the FortiWeb feature 'File Security Policy' to block certain file types 'for example: exe' small size exe files 'ex:1 MB' are getting blocked however large exe files 'ex: 10 MB' PDFs are gettin...

Troubleshooting Tip: How to fix error 'ERR_EMPTY_RESPONSE'

10-26-2024
Description This article describes how to troubleshoot a non-working connection with the error 'Empty Response'. Scope FortiWeb. Solution In some scenarios, after configuring a security policy on FortiWeb and testing its connection, the browser retur...

Troubleshooting Tip: Connection is getting reset when PKI is being used due to cache size

09-27-2024
Description This article describes how to identify if a connection is getting reset because of PKI 'Max HTTP Request Length' and how to resolve it. While using PKI URL Based Client Certificate under Server Policy -> Policy -> Advanced SSL Settings, I...

Technical Tip: How to download the Crash Files when FortiADC is unable to generate the System Debug Log

09-13-2024
Description This article describes how to download the daemon crash files when FortiADC is unable to generate the System Debug log. Scope FortiADC. Solution Create a temporary shell account: config system global set shell-access enable set shell-user...
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