Troubleshooting Tip: Integration between FortiADC and FortiSandbox Cloud is not working

[Ahmed_Galal]

Description	This article describes how to troubleshoot the connection between FortiADC and FortiSandbox Cloud.
Scope	FortiADC.
Solution	Integrate FortiADC with FortiSandbox Cloud: go to Security Fabric -> Fabric Connectors -> FortiSandbox. Select 'Cloud' then 'Login': Integration is not working: Check the connectivity between FortiADC and FortiSandbox Cloud: execute ping logctrl1.fortinet.com.geo.fortinet.net Login to Fortinet support website -> Service -> Asset management and verify that the subscription is active: Debug the connection between FortiADC and FortiSandbox Cloud: diagnose debug module forticldd all diagnose debug enable Then log in at Security Fabric -> Fabric Connectors -> FortiSandbox -> Cloud to initiate the connection and generate the logs.