FortiPlanner lite can be unlocked to unlimited AP version by purchasing
the upgrade SKU. Please order FAP-FPL-PRO from your reseller. You will
receive a upgrade license file via email.
Please visit this URL to download FortiPlanner.
http://planner.fortinet.net/update/publish.htm The free version can
create Multi-story building plans with maximum of 50 APs.
There have been updates to FortiExtender firmware to address this...
Have you contacted Fortinet Support? if so please post your ticket #
here for investigation.
Just to provide an update, please note that all FAP, FAP-S, FAP-U
devices used with FortiGate, FortiCloud or FortiWLM can be used for
FortiPresence-Analytics and FortiPresence-Social-WiFi.
The value was recently increased from 4 to 5. Please delete all your
configured FAPs, Upgrade to the latest 4.3.8 firmware, and add the FAP'
s back again.