Description This article provides the procedure for handling false
negative emails on FortiMail systems. It describes the method for
submitting missed spam samples to FortiGuard for analysis and
registration in the AntiSPAM database. Scope This proce...
Description This article describes the procedure for handling false
positive detections in emails flagged by FortiGuard AntiSpam. It
outlines both the special handling process performed by AS
representatives for certain users and the standard delisti...
Description This article describes a procedure to investigate cases
where spam emails are not correctly detected and filtered by FortiMail.
It explains how to analyze session information and cross-search logs to
determine the reason why spam classifi...
Description This article describes how to create a CS ticket to
facilitate a customer-initiated device transfer. It provides
step-by-step guidance to ensure a smooth transfer process. Scope
Customer Service. Solution After logging into the web portal...
