Technical Tip: How to collect FortiVoice trace call logs

[JHelio]

Description	This article describes how to collect FortiVoice trace call logs and the procedure to be followed for troubleshooting purposes.
Scope	FortiVoice.
Solution	Activate debug trace log capture by CLI: diagnose debug application voiced trace-log enable Make the corresponding VoIP calls where the issue occurs. It is important that the call is complete or the issue is shown in order to be recorded. Disable trace log capture by CLI: diagnose debug application voiced trace-log disable Download the trace log captured under System -> Maintenance -> Configuration -> Trace Log. Follow the steps below to obtain the trace log file correctly captured: Select the 'Prepare' button and wait for 30 seconds to give time to collect all log information captured. After 30 seconds, select 'Refresh'. Select 'Download trace log...'  and a file like 'trace_FOV-XXXXX.log' should be obtained. Send the logs to Fortinet TAC Support to be analyzed. Note: Capturing trace logs did not cause any service interruption. Trace logs help with VoIP call troubleshooting and further investigate the issue.