| Description |
This article describes how to collect FortiVoice trace call logs and the procedure to be followed for troubleshooting purposes. |
| Scope | FortiVoice. |
| Solution |
1) Activate debug trace log capture by CLI:
# diag debug application voiced trace-log enable
2) Make the corresponding VoIP calls where the issue occurs. 3) Disable trace log capture by CLI:
# diag debug application voiced trace-log disable
4) Download the trace log captured under System -> Maintenance -> Configuration -> Trace Log.
Then follow the below steps to obtain correctly the trace log file captured:
5) Select 'Prepare' button and wait for 30 seconds to give time to collect all log information captured.
6) After 30 seconds, select 'Refresh'.
7) Finally, select 'Download trace log...' and a file like 'trace_FOV-XXXXX.log' should be obtained.
Send the log to Fortinet support to be analyzed.
Note: Capturing trace logs has not caused service interruption.
Capture trace logs to help to do call troubleshooting and make a proper analysis of the issue. |
