Technical Tip: How to capture PRI trunk logs in the Fortivoice

[JHelio]

Description	This article describes how to capture logs PRI trunk in the Fortivoice for further troubleshooting.
Scope	FortiVoice PRI trunk calls.
Solution	1) Open a CLI by console GUI or by SSH: 2) Activate trace log for PRI trunk. diag debug application voiced trace-log pri 3) Make test calls using PRI trunk and once done run the below command to disable the trace. diag debug application voiced trace-log disable 4) Download 'trace-log' from GUI: System -> Maintenance -> Configuration (at the bottom of the page) and attach the trace-log to the ticket. Select 'Prepare'. After a couple of minutes, select 'Refresh' and then get the trace log 'Download trale log...' A .log file is generated. 5) Send the log to Fortinet support to be analyzed. Note: Capturing trace logs has not caused service interruption. Capture trace logs to help to do call troubleshooting and make a proper analysis of the issue.