FortiVoice
FortiVoice delivers integrated calling, conferencing, chat and fax.
JHelio
Staff
Staff
Article Id 255698
Description

This article describes how to capture logs PRI trunk in the Fortivoice for further troubleshooting.

Scope FortiVoice PRI trunk calls.
Solution

1) Open a CLI by console GUI or by SSH:

 

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2) Activate trace log for PRI trunk.

 

diag debug application voiced trace-log pri

 

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3) Make test calls using PRI trunk and once done run the below command to disable the trace.

 

diag debug application voiced trace-log disable

 

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4) Download 'trace-log' from GUI: System -> Maintenance -> Configuration (at the bottom of the page) and attach the trace-log to the ticket.

 

Select 'Prepare'. After a couple of minutes, select 'Refresh' and then get the trace log 'Download trale log...'
A .log file is generated.

 

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5) Send the log to Fortinet support to be analyzed.

 

Note:

Capturing trace logs has not caused service interruption.

Capture trace logs to help to do call troubleshooting and make a proper analysis of the issue.

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