Technical Tip: How to collect logs and config to assist TAC in debugging issues on FortiSwitch

[pprince]

Description	This article describes how to collect the logs and config to assist TAC in debugging issues with FortiSwitches. Attach this data to the Fortinet Support Ticket.
Scope	FortiGate v6.4.x and FortiSwitches 6.4.x.
Solution	Provide FortiGate configuration and debug report under FortiGate GUI -> Administrator -> Configuration -> Backup. Related document: Download-Debug-Logs. Provide FortiSwitch event logs for the time of the issue or of the last 24 hours, depending on a case-by-case basis under FortiGate GUI -> Logs & Report -> System Events -> Logs -> Select Fortiswitch Events. Related document:Download-viewing-event-logs.   Capture a snip of the topology view of the Managed Fortiswitches under FortiGate GUI -> Wifi & Switch Controller -> Managed FortiSwitches -> Topology.   Connect to 'CLI' or 'SSH' access to the FortiSwitch under WiFi & Switch Controller -> Managed FortiSwitches -> 'Right-Click' -> Connect to CLI.  Collect the Below logs from the core FortiSwitches using CLI/SSH access and download the log,   diagnose debug report show full-config diagnose sys top <----- Run this for a minute. To stop, hit ctrl +c. fnsysctl top <----- Run this for a minute. To stop, hit ctrl +c. diagnose debug crashlog read diagnose debug di <----- Run this after collecting the log. diagnose debug reset For the first time, it will prompt to set a new password, and if the password is not known it can be re-reseted. Related document: How-to-change-the-admin-password. Connect to 'CLI' or 'SSH' access to the FortiGate and collect the below log: execute switch-controller get-conn-status execute switch-controller get-sync-status all diagnose sys top <----- Run this for a minute. To stop, hit ctrl +c.