Technical Tip: How to collect logs and config to assist TAC in debugging issues on FortiSwitch

[pprince]

Description	This article describes how to collect the logs and config to assist TAC in debugging issues with FortiSwitches . Attach this data to the Fortinet Support Ticket.
Scope	ForiGate v6.4.x and FortiSwitches 6.4.x.
Solution	Provide FortiGate configuration and debug report under FortiGate GUI -> Administrator -> Configuration -> Backup. Related document: Download-Debug-Logs  Provide FortiSwitch event logs for the time of the issue or of the last 24 hours, depending on a case-by-case basis under FortiGate GUI -> Logs & Report  -> System Events -> Logs -> Selct Fortiswitch Events. Related document:Download-viewing-event-logs   Capture a snip of the topology view of the Managed Fortiswitches under FortiGate GUI -> Wifi & Switch Controller   -> Managed FortiSwitches -> Topology.   Connect to 'CLI' or 'SSH' access to the FortiSwitch under WiFi & Switch Controller -> Managed FortiSwitches -> 'Right-Click' -> Connect to CLI  Collect the Below logs from the core FortiSwitches using CLI/SSH access and download the log,   diag debug report show full-config diag sys top <----- Run this for a minute. To stop hit ctrl +c. fnsysctl top <----- Run this for a minute. To stop hit ctrl +c. diag debug crashlog read diag debug di <----- Run this after collecting the log. diag debug reset For the first time, it will prompt to set a new password, and if the password is not known it can be re-reseted. Related document: How-to-change-the-admin-password Connect to 'CLI' or 'SSH' access to the FortiGate and collect below log: execute switch-controller get-conn-status execute switch-controller get-sync-status all diag sys top <----- Run this for a minute. To stop hit ctrl +c.