Troubleshooting Tip: Troubleshoot an issue with queue management

[jankit6]

Description	This article describes how to fix an issue with queue and shift management when they fail to trigger.
Scope	FortiSOAR 7.5 or later
Solution	If the queue does not trigger automatically even if the condition is satisfied check the following logs: Log File Path: /var/log/cyops/cyops-workflow/fsr-workflow.log: 2024-09-23 13:18:20] ERROR [rules_engine.action_handlers.queue_notification:1492] Error while changing queue: Access Denied. URL: https://localhost/api/query/leave_schedules?$export=true [2024-09-23 13:18:20] ERROR [rules_engine.handler:1492] Error while queue notifying Error:: 'NoneType' object is not iterable The above log indicates a permission issue with the 'Leave Schedule' module. To fix this, assign CRUD permission. Log in to FortiSOAR -> Settings -> Role: