| Description | This article describes how to fix an issue with queue and shift management when they fail to trigger. |
| Scope | FortiSOAR 7.5 or later |
| Solution |
If the queue does not trigger automatically even if the condition is satisfied check the following logs:
Log File Path: /var/log/cyops/cyops-workflow/fsr-workflow.log: 2024-09-23 13:18:20] ERROR [rules_engine.action_handlers.queue_notification:1492] Error while changing queue: Access Denied. URL: https://localhost/api/query/leave_schedules?$export=true
The above log indicates a permission issue with the 'Leave Schedule' module. To fix this, assign CRUD permission.
Log in to FortiSOAR -> Settings -> Role:
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