FortiSOAR Knowledge Base
FortiSOAR: Security Orchestration and Response software provides innovative case management, automation, and orchestration. It pulls together all of an organization's tools, helps unify operations, and reduce alert fatigue, context switching, and the mean time to respond to incidents.
Article Id 197237



This article describes how to troubleshoot a playbook that fails with the 'CS-WF-5: Inappropriate use of Jinja key: 'no filter named 'json_query'' in Jinja template' error.

The major reason behind this error is that the Ansible Python library is not installed properly which is required to run Jinja filters.







  1. Confirm if having access to
  2. SSH to the FortiSOAR machine and log in as a 'root' user.\
  3. Uninstall the current Ansible Package manually:

# sudo -u nginx /opt/cyops-workflow/.env/bin/pip uninstall ansible
# sudo -u nginx /opt/cyops-workflow/.env/bin/pip uninstall ansible-base
  1. Install Ansible manually using the following command:
# sudo -u nginx /opt/cyops-workflow/.env/bin/pip install ansible --index-url  
  1. Restart the 'celeryd' service using the following command:
# systemctl restart celeryd