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nmathur · 11-09-2022

Description This article describes how to troubleshoot the ‘certificate verification’ error, which causes failures of connectors’ health checks and actions even for trusted certificates. This issue occurs in systems that have been upgraded from Forti...

nmathur · 09-14-2022

Description This article describes how to troubleshoot the error 'Internal server error during playbook execution'. When the '500 Internal Server Error during a playbook execution' error is displayed while executing playbooks, it signifies that Forti...

nmathur · 08-17-2022

Description This article describes how to clear all FortiSOAR logs, even though purging of workflow logs is configured in the following cases: - The pgSQL database is full. - PostgreSQL is unavailable due to no space. - The purging of workflow logs g...

nmathur · 05-18-2022

Description This article describes that rules queues are not getting cleared when data is continuously ingested, which generates a workflow queue and causes a performance impact on the FortiSOAR system. Scope Fresh installations of FortiSOAR 7.2.0.No...

nmathur · 05-17-2022

Description The 'AuditLog Cleanup' playbook or any other playbooks that directly access the Gateway API will fail once you have installed the Security Patch (nginx-security-patch) since this security patch has blocked improper access control on the G...

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Troubleshooting Tip: Failure of connectors’ health check and actions even for trusted certificates

Troubleshooting Tip: Troubleshooting the 'Internal server error during playbook execution' issue

Technical Tip: Cleaning all FortiSOAR logs

Technical Tip: Building up of rules queue causing performance impact

Technical Tip: Failure of the 'AuditLog Cleanup' playbook after users have installed the Nginx Security Patch, which blocks direct access to the Gateway API

Technical Note: Failure to deploy license while Fo...