Troubleshooting Tip: How to resolve AppSvr Errors 'Caused by: redis.clients.jedis.exceptions.JedisAccessControlException: WRONGPASS invalid username-password pair or user is disabled'

[kdave]

Description	This article describes How to resolve AppSvr Errors - 'Caused by: redis.clients.jedis.exceptions.JedisAccessControlException: WRONGPASS invalid username-password pair or user is disabled.'
Scope	FortiSIEM.
Solution	In some situations, AppSvr is unable to start, and the following errors are observed in the server logs: tail -f /opt/glassfish/domains/domain1/logs/server.log The following steps need to be followed for resolution of this issue. Check the password value in Redis configuration: grep requirepass /opt/phoenix/redis/conf/6666.conf Check the redis password in phoenix_config.txt: grep redis_auth /opt/phoenix/config/phoenix_config.txt Make sure that both the passwords are the same and that the password value matches with the value configured in /opt/: phoenix/redis/conf/6666.conf Once verified, try restarting AppSvr: kill -9 $(cat /opt/glassfish/domains/domain1/config/pid) Check if the AppSvr gets started automatically. ps -ef | grep glassfish If the AppSvr does not start automatically, try starting it using the following command. /opt/glassfish/bin/asadmin start-domain domain1 Wait for 5-10 minutes and check again in server logs to see if the error has resolved and AppSvr can start normally. tail -f /opt/glassfish/domains/domain1/logs/server.log Check using the following commands to see if AppSvr is up and running and shows a password: phLicenseTool --showDatabasePassword Check if the Redis password gets populated by AppSvr: phLicenseTool --showRedisPassword