Troubleshooting Tip: Unable to update license on Primary Server with licenseKeyPrimary file

[cmaheu]

Description	This article explains about the issue where updated license key on Primary Server does not apply after restarting processes even though the .licenseKey file shows updated. > licensetool -key FILE -file /bsc/campusMgr/.licenseKey FILE: serial = xxxxxxxxxxxx type = NetworkControlManager level = PRO count = 7000 <--- New count expiration = 0 expired = false mac = xx:xx:xx:xx:xx:xx uuid = xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx certificates = [xxxxxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx] > licensetool -key EFFECTIVE EFFECTIVE: serial = xxxxxxxxxxxx type = NetworkControlManager level = PRO count = 6000 <--- Old count expiration = 0 expired = false mac = xx:xx:xx:xx:xx:xx uuid = xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx certificates = [xxxxxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx] This can occur if there is a /bsc/campusMgr/.licenseKeyPrimary file on the Primary server with the older entitlements. licensetool -key FILE -file /bsc/campusMgr/.licenseKeyPrimary FILE serial = xxxxxxxxxxxx type = NetworkControlManager level = PRO count = 6000 <----- Old count expiration = 0 expired = false mac = xx:xx:xx:xx:xx:xx uuid = xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxx certificates = [xxxxxxxxxxxxxxxxxxxxxxxxx, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx]
Scope	All versions.
Solution	Remove /bsc/campusMgr/.licenseKeyPrimary from the Primary Server. This file should only reside on the Secondary Server. 1) Log in to the PRIMARY SERVER CLI as root and type: cd /bsc/campusMgr/ rm .licenseKeyPrimary 2) Restart services so the entitlements are reloaded. Run the command: shutdownNAC Wait for 30 seconds. startupNAC Contact Support for assistance.  For instructions on upgrading licenses and applying to High Availability environments, refer to the License Upgrade Guide.