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SNMP and CLI credentials are working, but the L2 polling for FortiGate frequently fails due to the 'java.net.SocketTimeoutException: Read timed out' error in output.master logs for FortiGate.
This means FortiNAC is trying to read data from the request, but it is taking longer than the timeout value for the data to arrive from the FortiGate.
To resolve the issue:
- Login to the FortiNAC CLI.
- Go to the Shell mode:
execute enter-shell
- Change the API_Connect_TIMEOUT and API_READ_TIMEOUT value as below:
> Device -ip <FGT IP addr> -setAttr -name API_CONNECT_TIMEOUT -value <time in milliseconds>
> Device -ip <FGT IP addr> -setAttr -name API_READ_TIMEOUT -value <time in milliseconds>
Example:
> Device -ip 10.10.10.1 -setAttr -name API_CONNECT_TIMEOUT -value 180
> Device -ip 10.10.10.1 -setAttr -name API_READ_TIMEOUT -value 45
Note:
By default, the API connect timeout value is 120 seconds and the API read timeout value is 30 seconds.
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