FortiManager
FortiManager supports network operations use cases for centralized management, best practices compliance, and workflow automation to provide better protection against breaches.
stymofiiev
Staff
Staff
Article Id 200467
Description

This article describes a situation when some tasks in FortiManager are stuck due to the error below:

 

stymofiiev_0-1638872161624.png
Scope FortiManager.
Solution

To unblock the tasks the best way to go is to kill the admin session which is blocking the current tasks.

 

Check the session ID which is blocking the tasks and use the command below:

 

diag sys admin-session kill <session ID>


There are some scenarios where session kill is unable to be killed or there is a nested session that is preventing the kill. For those scenarios it is possible to use the following commands:

diagnose dvm task reset
diagnose dvm task repair

 

The difference between them is that the reset command purges all the task list database and repair will try to recover only the pending task with 0%. Consider that Both above commands require FortiManager to reboot.

Hint: ADOM workspace feature may be used to prevent such situations.