Description
This article describes how to request for FortiManager/FortiAnalyzer Cloud instance to be redeployed in the same region which may in contrast in general to re-deploy into a different region as per the below article:
Technical Tip: How to request for FortiManager/FortiAnalyzer Cloud instance migration to a different...
Scope
FortiManager Cloud/FortiAnalyzer Cloud.
Solution
1) Customer may request to redeploy the currently running instance in the same region.
2) As of now, below are the currently available regions for FortiManager/FortiAnalyzer Cloud instance deployment.
- Asia Pacific (Tokyo).
- Canada (Vancouver).
- Germany (Frankfurt).
- United States (San Jose).
3) In particular, to redeploy any of the instances in the same region, it is not required to redeploy both FortiManager and FortiAnalyzer instances all together.
It is only necessary to request for one to be redeployed and keep the other.
It is in contrast to redeploying to a different region where it is requested to destroy both instances as they are in pairs when both are deployed in the same region initially.
The redeploy requirement can be in many scenarios e.g. the instance is not functioning properly after some time or the instance is not working well after a major release firmware upgrade or the instance hits a bug after an upgrade and etc.
4) In general, the steps involve as follows:
- Customer opens a TAC case via the support portal.
- Customer put a request via the created ticket to request redeploy the instance in the same region e.g. only to the FortiManager instance.
- TAC will re-confirm back to the customer the date/time for the event to take place.
- Customer response with 'Yes' back in the ticket.
- Customer holds the responsibility to backup the current running-config, archive log, generated report, and report config for FortiAnalyzer via GUI and CLI.
- Fortinet destroys the said instance based on the agreed date/time.
- Customer to login back into the support portal and redeploy or reprovision the new instance type in the same region.
- If needed, the customer will upgrade to the same version of the old instance (usually to the latest major release).
- Customer then restores or imports back the last backup config, archive log, generated report, and report config for FortiAnalyzer via GUI and CLI.
- Customer starts to reconfigure from scratch (for some cases where the customer just wants to rebuild everything from fresh).[Optional]
- Customer to test the functionality of the new instance.
