Technical Tip: How to change the IP Address of the FortiManager/FortiAnalyzer VM License file

[spathak]

Description	This article describes how to change the IP Address in Asset Management and re-apply the corrected FortiManager/FortiAnalyzer license file. In some scenarios, the FortiManager/FortiAnalyzer VM may need to be migrated to a new network and assigned new IP address. When the IP address is changed, the previous license file can no longer be validated. This would disable the GUI and some CLI features until the correct license file is uploaded.
Scope	FortiManager/FortiAnalyzer.
Solution	1) Change the IP under FortiCloud Asset Management  (Support Portal). - Under https://support.fortinet.com/ log in with the FortiCloud credentials. - Go to Asset Management -> My Assets, select the device, in the 'Product information' widget, select the 'pen' icon, and update the new IP Address (this IP does not need to be a routed one and or active one, only must be configured on any interface of the FortiManager/FortiAnalyzer). - Back in the 'Product information' widget, download the new license file from the 'License File Download' hyperlink. Keep that new '.lic' file where it can be easily accessible. 2) Change the IP for the management interface: Go to System Settings -> Network -> Interface -> Edit. Once updated, select 'OK' to save the changes: Note. FortiManager will reboot automatically at this point since the new IP invalidates the old license file. - When FortiManager/FortiAnalyzer boots up, log in to GUI with system-level admin (i.e. 'Super_User' profile). 3) Upload the new license file when prompted: Note: FortiManager will reboot automatically at this point since the new license file matches the new IP. 4) Reclaim the FortiGate to FortiManager tunnels. If FortiManager can not initiate the tunnels to the managed FortiGates from its new IP, the below command should be run in the FortiManager CLI: exe fgfm reclaim-dev-tunnel If the FortiGate to FortiManager tunnels become up after running the above command, the new FortiManager IP will be automatically updated on all managed FortiGates. If some FortiGates are behind NAT and cannot be reached from FortiManager, then use the following FortiGate CLI to update the new FortiManager IP address: config system central-management     set type fortimanager                      set fmg xxx.xxx.xxx.xxx <--- IP address of the FortiManager. end Troubleshooting: In case of license issues or errors, run the below command and attach it when creating a support ticket. diag debug vminfo For FortiGate-FortiManager connectivity issues, collect the following debugs: Debug on FortiGate: diag debug reset diag debug application fgfm 255 diag debug en Debug on FortiManager: diag debug reset diag debug application fgfm 255 <IP> diag debug en To restart the connection from the FortiGate CLI by restarting the 'FGFM' daemon. fnsysctl killall fgfmd Related articles for connectivity troubleshooting: https://community.fortinet.com/t5/FortiAnalyzer/Troubleshooting-Tip-FortiGate-to-FortiAnalyzer-conne... https://community.fortinet.com/t5/FortiManager/Troubleshooting-Tip-How-to-troubleshoot-connectivity-... https://community.fortinet.com/t5/FortiAnalyzer/Technical-Tip-How-to-migrate-a-FortiAnalyzer-logs-an...