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Configure the Gmail account to use an App Password: It is needed to configure the Gmail account to allow connections from less secure applications, in this case, the FortiManager/FortiAnalyzer. An App Password is a 16-digit passcode that gives a less secure app or device permission to access the Google Account. App Passwords can only be used with accounts that have 2-Step Verification turned on.
- Add MAIL settings on the FortiManager or FortiAnalyzer:
config system mail
edit "gmail"
set auth enable
set user "email_account"
set passwd "16-digit-password"
set port 587
set secure-option starttls
set server "smtp.gmail.com"
next
end
Example using a GMAIL account 'fortinet.example@gmail.com':
config system mail
edit "gmail"
set auth enable
set passwd 16-digit-password
set port 587
set secure-option starttls
set server "smtp.gmail.com"
set user "fortinet.example"
next
end
- Following this, it will be possible to send a test email:
diagnose test connection mailserver gmail <email source> <email destination>
Example:
diagnose test connection mailserver gmail fortinet.example user1@gmail.com
Testing SMTP server gmail, please wait...
* Host smtp.gmail.com:587 was resolved.
* Connected to smtp.gmail.com (173.194.208.109) port 587
.....
> MAIL FROM:<fortinet.example>
> RCPT TO:<user1@gmail.com>
A test email has been sent to user1@gmail.com through gmail.
- Troubleshooting command if any issues:
execute tac report
diagnose debug application fazmaild 255
diagnose debug enable
diagnose test connection mailserver gmail <source SMTP address> <destination SMTP address>
Flow capture for FortiManager/FortiAnalyzer v7.6 or above:
diagnose test application fazmaild ?
<Integer> Debug level (08).
diagnose debug application fazmaild 8
diagnose debug timestamp enable
diagnose debug enable
- Capture and send us the results:
diagnose debug disable <----- To stop it.
diagnose debug reset
Related articles:
Technical Tip: How to configure email alerts for config and policy status changes on FortiManager
Technical Tip: How to set up Email Notifications with notification.fortinet.net
Google App Passwords - Google Support
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