Troubleshooting Tip: error: 'EXT3-fs (nvme0n1p1): error: ext3_remount: Abort forced by user'

[saleha]

Description	This article discusses the issue with symptoms of FortiOS experiencing signs of kernel level errors such as commands or GUI options that used to work but produce errors.
Scope	FortiGate.
Solution	A Linux-based kernel level or file system level error can stem from different reasons such as power outage, failed firmware upgrade, improper deletion of or modification of file system, running into a known issue, etc. One example of such an issue can be installing a new certificate or attempting to create a CSR request from FortiOS can produce errors such as: 'incorrect certificate file format CA/LOCAL/CRL/REMOTE.cert.' or 'failed to generate certificate signing request'. The following command will print out crashlog events: diagnose debug crashlog read The result indicates a kernel-level error: EXT3-fs (nvme0n1p1): error: ext3_remount: Abort forced by user If such an error shows up on the crash log command output. there might be a need to run kernel debug and use NMI/reset button to investigate further. The following are articles discussing how to run kernel debug and how to identify or locate the NMI button on FortiGate: Troubleshooting Tip: How to deal with a kernel panic Technical Tip: NMI Button for Troubleshooting Kernel Issues Depending on the result of the investigation next step can vary:  If applicable or requested by TAC support: As mentioned on the algorithm chart above, it is recommended when contacting Fortinet TAC to collect required logs and config files.