Description | This article describes the possible reason why it is not possible to log in to the device with Forti Hardtoken because of the time/NTP issue. |
Scope | FortiGate. |
Solution |
The Authentication failure error has been visible while logging into the FortiGate GUI with Hardtoken.
In the GUI logs, the below logs are visible:
The error indicates that it is because of the invalid Token code, even though the correct Token code is provided.
The sync issue can be troubleshoot by following the below KB article:
It is also possible to manually synchronize the Token with the NTP by the below command:
exec fortitoken sync <Token-serial number> <Token-code> <Next-Token-Code
Related article: |
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