Description
This article describes how to solve the 'Internal Server Error' that may occur when importing a free trial license.
Scope
FortiGate.
Solution
If internal server error is encountered while importing the free trial token, execute the following debug commands.
dia debug reset
diag debug console timestamp enable
diag debug app forticldd -1
diag debug app alert -1
diag fortitoken debug enable
diag debug enable
If the output looks similar to the following, consult the information below in this article.
2023-07-25 17:32:08 ftm_cfg_import_license[321]:import license 0000-0000-0000-0000-0000
2023-07-25 17:32:08 is_trial_tokens_available[55]:No trial tokens are available.
2023-07-25 17:32:08 ftm_fc_comm_connect[38]:ftm cannot resolve DNS
2023-07-25 17:32:08 ftm_fc_command[588]:forticare [ftm2.fortinet.net:443] unreachable
- Check the current configuration of 'fortiguard-anycast-source' to determine its set value, which includes two options: Fortinet and AWS.
- fortinet - Use Fortinet's servers to provide FortiGuard services in FortiGuard's anycast network.
- aws - Use Fortinet's AWS servers to provide FortiGuard services in FortiGuard's anycast network.
- Selecting 'aws' as the 'fortiguard-anycast-source' will result in an internal server error:
config system fortiguard
...
set fortiguard-anycast-source aws
...
end
- Changing the 'fortiguard-anycast-source' to 'fortinet' will make it possible to import the trial license. Run the following:
config system fortiguard
...
set fortiguard-anycast-source fortinet
...
end
If the issue persists, contact Fortinet Support for more assistance.
