FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
This article describes why logs may not be visible on FortiGateCloud after deleting and adding a new service-account-id in the config system fortiguard settings.
Scope
FortiGate, FortiGateCloud.
Solution
The following command is used to clear the service-account-id on the FortiGate:
config system fortiguard
unset service-account-id
end
It may result in other automatic internal changes that cause logs to cease being visible on FortiGateCloud:
config log fortiguard setting
set status disable
end
When applying the following to change a FortiGateCloud user from a previous account to a newer account, an additional step must be taken (explained after the command below):
Note: The commands 'execute fortiguard-log login' and 'unset service-account-id' are hidden commands and have to be manually typed in. The auto-complete feature does not work for them.
