Created on 08-04-2024 05:43 PM Edited on 01-02-2025 10:50 PM By Jean-Philippe_P
Description | This article describes why logs may not be visible on FortiGateCloud after deleting and adding a new service-account-id in the config system fortiguard settings. |
Scope | FortiGate, FortiGateCloud. |
Solution | The following command is used to clear the service-account-id on the FortiGate:
unset service-account-id end It may result in other automatic internal changes that cause logs to cease being visible on FortiGateCloud:
config log fortiguard setting set status disable end When applying the following to change a FortiGateCloud user from a previous account to a newer account, an additional step must be taken (explained after the command below):
config log fortiguard setting set status enable end Note:
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