FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
Ivan_Sosa
Staff
Staff
Article Id 330246
Description This article describes why logs may not be visible on FortiGateCloud after deleting and adding a new service-account-id in the config system fortiguard settings.
Scope FortiGate, FortiGateCloud.
Solution The following command is used to clear the service-account-id on the FortiGate:


config system fortiguard

    unset service-account-id

end

It may result in other automatic internal changes that cause logs to cease being visible on FortiGateCloud:

 

config log fortiguard setting

    set status disable

end

When applying the following to change a FortiGateCloud user from a previous account to a newer account, an additional step must be taken (explained after the command below):

   
execute fortiguard-log login <email> <password> <domain>


Enable the log FortiGuard setting too:

 

config log fortiguard setting

    set status enable

end

Note:
The commands 'execute fortiguard-log login' and 'unset service-account-id' are hidden commands and have to be manually typed in. The auto-complete feature does not work for them.

 

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