Troubleshooting Tip: Unable to add a new service-account-id due to 'unmatched double quote' error

[Ivan_Sosa]

Description	This article describes how to resolve the 'unmatched double quote' error seen after trying to add a new service-account-id on the FortiGate CLI.
Scope	FortiGate, FortiGateCloud.
Solution	The error occurs after applying the following to change or add a new FortiGateCloud user on FortiGate service-account-id: execute fortiguard-log login <email> <password> <domain> If quotes ('  ') are used on the account password, the 'unmatched double quote' error message is likely to appear. For example: execute fortiguard-log login emailexample@gmail.com prueba123"h"1'2'F global Failed: Error password(-403) token line: Unmatched double quote. Command fail. Return code 5 This is due to the fact the password used has quotes (prueba123"h"1'2'F), which causes the error message. It is possible to 'escape' the characters so they are not interpreted literally, and will not interrupt the command. The command would instead be as follows: execute fortiguard-log login emailexample@gmail.com prueba123\"h\"1\'2\'F global There is no longer a 'Unmatched double quote.' error. If the account was real, it would work:   For more information on this behavior, search the following document for 'Special characters': CLI basics | FortiGate / FortiOS 6.2.0 | Fortinet Document Library. It is also possible to change the account password and then try again from the FortiGate CLI. For example:  execute fortiguard-log login emailexample@gmail.com prueba123h12F$ global Request sent.   <- A correct registration request has been sent. Related documents: How to change support portal password  Technical Tip: Logging in to FortiCloud from FortiGate CLI Troubleshooting Tip: Logging in to FortiGateCloud is not visible after deleting and adding a new ser...  Technical Tip: How to register/activate FortiGate Cloud from GUI and enable logging