Troubleshooting Tip: How to troubleshoot CLI 'sensor list', "sensor detail" and "sensor information" Widget without information.

[Pedro_FTNT]

Description	This article describes how to run diagnose commands to share with the TAC Support Team to review the CLI 'sensor list', 'sensor detail', and 'sensor information' Widget without information.
Scope	FortiGate.
Solution	Sensor Information Widget without information: Go to Dashboard -> Status -> Sensor Information. CLI 'sensor list' and 'sensor detail' without information and errors: execute sensor list [xMC sensors] 1 Scanning sensors, please wait . NA(3) execute sensor detail [xMC sensors] 1 Scanning sensors, please wait . NA(3) Type : Unknown (0/0) Sensor status : Reading unavailable # fnsysctl cat /proc/net/np7/phy_temp Device Temperature (C) None Diagnose commands to capture sensor information: General Diagnose commands. To save information:  Technical Tip: How to create a log file of a session using PuTTY get sys status execute sensor list execute sensor detail diagnose hardware deviceinfo psu diagnose test application ipmc_sensord 1 diagnose test application ipmc_sensord 2 diagnose test application ipmc_sensord 5 diagnose test application ipmc_sensord 6 diagnose test application ipmc_sensord 7 diagnose hardware ipmitool sensor diagnose hardware ipmitool mc info diagnose hardware ipmitool sel diagnose hardware ipmitool sel list diagnose hardware ipmitool sel list -v diagnose hardware ipmitool sel elist diagnose hardware ipmitool sel elist -v # fnsysctl cat /proc/net/np7/temperature # fnsysctl cat /proc/net/np7/phy_temp # fnsysctl cat /proc/net/switch_mgr/temperature Debug to Sensor: diagnose debug disable diagnose debug reset diagnose debug application ipmc -1 diagnose debug enable Wait 3 to 5 minutes and to stop: diagnose debug disable diagnose debug reset diagnose debug application ipmc 0 diagnose debug disable Debug to Widget: diagnose debug disable diagnose debug reset diagnose debug application httpsd -1 diagnose debug enable Go to Dashboard -> Status -> Sensor Information, refresh the page sometimes, wait 3 to 5 minutes and stop: diagnose debug disable diagnose debug reset Create a Ticket to the TAC Team and attach all diagnose commands.