Troubleshooting Tip: FortiGate is unable to connect to FortiAnalyzer Cloud

[Renante_Era]

Description	This article describes how to troubleshoot when FortiGate cannot connect to FortiAnalyzer Cloud.
Scope	FortiGate, FortiAnalyzer-Cloud.
Solution	Make sure the FortiGate firmware version and FortiAnalyzer Cloud version are compatible. Run sniffer to see if a 3-way handshake can be completed: di sni pa any host "w.x.y.z. and port 514' 4 0 l <----- Where w.x.y.z is the FortiAnalyzer IP address. Press Ctrl+C to stop the sniffer. If a 3-way handshake is unable to be completed, run the debug flow: di de res di de fl filter cl di de cons t en di de fl sh f en di de fl sh iprope en di de fl filter addr w.x.y.z di de fl filter port 514 di de fl tr start 99 di de en Disable debug: di de res Check FortiGate connectivity to FortiGuard: exec ping service.fortiguard.net exec ping update.fortiguard.net Check the FortiAnalyzer-Cloud settings on FortiGate run the below command: config log fortianalyzer-cloud setting sh full config log fortianalyzer-cloud filter sh full If the issue persists, open a ticket and attach the debug at support.fortinet.com