Description |
This article describes how to fix an issue where the CPU on a specific core goes high on SoftIRQ and stops processing traffic. |
Scope | FortiGate-F series. |
Solution |
On the firewall, the CPU on a specific Core might go high on SoftIRQ. Free memory on the device goes low. A high file system cache consumes a lot of memory.
To observe the issue:
get sys per status Memory: 49539064k total, 17105140k used (34.5%), 544324k free (1.1%), 31889600k freeable (64.4%) <----- Intermittent traffic issue observed.
'diag hardware sysinfo memory' shows high cache memory usage.
Apply one of the following options as a workaround.
To delete logs on the disk,
execute log filter category 0
To solve the issue permanently, upgrade to FortiOS v7.2.8, v7.0.14, or v7.4.4. |
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