Description
This article describes the workaround for an issue where the users connected to an SSID operating in Tunnel Mode are unable to access Intranet/Internet.
Scope
FortiGate v7.0.15.
Solution
Users connected to the SSID in tunnel mode receive a DHCP IP address, but access to the Intranet/Internet fails to work as expected.
When sniffers are run on the SSID interface, VLAN-tagged traffic is observed from the FortiAP, even though VLAN tagging is not configured on the SSID.
This issue has been resolved in the below FortiOS versions.
- V7.2.11 (no ETA as of 4th November).
- 7V.4.6 (scheduled to release in December).
- V7.6.1 (scheduled to release in November).
Note that these timelines for firmware release are estimates and may be subject to change.
Workaround:
Disable capwap-offload on the FortiGate and restart the FortiGate cw_acd process:
config system npu
set capwap-offload disable
end
Restart the cw_acd wireless controller process:
execute wireless-controller restart-acd
