FortiGate
FortiGate Next Generation Firewall utilizes purpose-built security processors and threat intelligence security services from FortiGuard labs to deliver top-rated protection and high performance, including encrypted traffic.
darisandy
Staff
Staff
Article Id 410556
Description This article describes the issue of a blank page after a successful SSL VPN web login due to a changing public IP address. 
Scope FortiGate versions 7.4.7 and 7.4.8.
Solution

Certain Mobile Service Providers assign a public IP address to a client and change it periodically, sometimes within a few seconds.

 

Using FortiOS version 7.4.7, this does not seem to be affecting the SSL VPN Web Mode connection.

But after the upgrade to v7.4.8, the client is getting a blank page after a successful SSL VPN login. 

 

The debug on version 7.4.8 showed this error.

 

[318:root:5]deconstruct_session_id:494 decode session id ok, user=[user01], group=[VPN_Users],authserver=[user01],portal=
[full-access],host[182.2.143.36],realm=[],csrf_token=[E5F22F1885A72BC78E3C32FBCC44AAB],idx=2,auth=1,sid=3ea08db4,login=1757390754,access=1757390754,
saml_logout_url=no,pip=no,grp_info=[3Zgl94],rmt_grp_info=[]
[318:root:5]get_shm_session:1388 source ip check failed  <----

 

To mitigate this, there is an option in the VPN settings that can be disabled.

 

config vpn ssl settings
    set auth-session-check-source-ip disable
end

 

SSL VPN Tunnel mode is no longer available in FortiOS v7.6.3 and above. Web Mode will be referred to as Agentless VPN.