Technical Tip: Resolving CMDB save errors for hardware FortiToken on FortiGate

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Description	This article describes an issue where a FortiGate device shows the error message 'Error cmdb save error' during the activation or import of physical FortiToken tokens.
Scope	FortiGate v7.6.3, v7.6.4 and v7.6.5.
Solution	FortiGate displays the error message 'Error' or 'cmdb save error' when importing or activating a physical FortiToken seed. In this case, verify whether the issue matches the relevant log entries shown below. diagnose fortitoken info FORTITOKEN DRIFT STATUS FTK200BB******  0 cmdb save error Troubleshooting commands to identify the issue: # diagnose fortitoken info # diagnose debug disable # diagnose debug reset # diagnose debug application forticldd 255 # diagnose debug enable This error does not indicate a defect with the newly purchased FortiToken hardware. Instead, it is a known issue affecting certain FortiOS versions. This issue has been resolved in: v7.6.6 (scheduled to be released in April 2026). v8.0.0 (scheduled to be released in March 2026). These timelines for firmware release are estimated and may be subject to change. Related document: Registering hard tokens