| Description | This article describes the notification 'Unable to connect to FortiGuard servers', which is usually seen when there are issues connecting to FortiGuard servers. |
| Scope | FortiGate. |
| Solution |
The error 'Unable to connect to FortiGuard servers' will generally be shown in the FortiGate GUI when there is a connectivity issue to reach FortiGuard servers.
In a normal environment with internet access, to remove the error, there is a need to fix the FortiGuard connectivity issue by following this related KB article: Troubleshooting Tip: Unable to connect to FortiGuard servers.
It is also possible to run the below debug commands and open a case with TAC.
diagnose debug reset diagnose debug application update -1 diagnose debug enable
However, in an air-gap environment, it is expected that the FortiGate will not be able to connect to FortiGuard servers. The notification will always be shown, and will not be able to be disabled. |
