Technical Tip: Unlock the SIM card using the PUK (PIN Unlock Key) from the SIM Carrier on FortiExtender

[skapoor]

Description	This article describes how to unlock the SIM using a PUK (PIN Unlock Key) of around 8 digits from the SIM Carrier.
Scope	FortiExtender 2XX, 1XX, 5XX Series  - Version 7.X .
Solution	In order to unlock a SIM using PUK code, one can follow the below steps from CLI: # execute show-hidden # execute modemfw AtTest modem1 Enter the AT command with the PUK and new the PIN or Password: AT+CPIN="PUK","New PIN"     <----- Enter PUK and the new PIN. AT+CPIN="12345678","1234"   <-----  This is an example. Note: PUK (PIN Unlock Key) can be obtained using one of the following options: 1) PUK info is available on the SIM card.  2) Contact SIM card provider/carrier.  3) Sign into the SIM card Carrier's website using the account details if any and visit the account profile and the PUK should be listed on the account profile.