FortiEDR
FortiEDR automates the protection against advanced threats, pre and post-execution, with real time orchestrated incident response functionality.
bksol92
Staff
Staff
Article Id 424334
Description This article describes how to resolve error code 2755 when trying to install a FortiEDR collector.
Scope FortiEDR.
Solution

Installation of a FortiEDR Windows collector may fail with the error code 2755:

 

error(10).png

 

To resolve this, ensure that the folder C:\Windows\Installer exists:

 

Screenshot 2025-12-23 163026.png

 

Existence of the folder can be confirmed by directly accessing it from File Explorer (the latter does not show it, even with all hidden items shown).

 

If the folder does not exist, create it to resolve the installation error.

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