Technical Tip: FortiDDoS commands to open a new ticket to TAC

[arleniscg]

Description	This article describes commands to use to provide more information to TAC when creating a new case.
Scope	FortiDDoS.
Solution	SSH to the FortiDDoS: get system status On the FortiDDoS GUI, obtain a debug file under System -> Debug -> Save Debug File (Debug File path). Attach the system_customer_debug_file. Note: The debug file can be very large (GBs) and will require SFTP upload to the ticket (see Technical Tip: How to double-compresses the debug file B/E series).  Provide details of protected services required behind each SPP (SPP profile Overview) along with the Topology. Explain if FDD is standalone or in an HA pair. Explain whether traffic in the network will have a symmetric or asymmetric flow, and if there is more than one link connected to one FortiDDoS (LACP, for example).