Created on
02-06-2024
09:01 PM
Edited on
11-26-2024
01:03 AM
By
Jean-Philippe_P
Description |
This article describes that to troubleshoot the FortiClient deployment issue, it is possible to check a few items in EMS, and the installer logs in to one of the affected endpoints. Below are the steps to do initial checking before engaging Fortinet TAC. |
Scope | EMS, FortiClient v6.4, v7.0 and v7.2. |
Solution |
Make sure that the endpoint can reach EMS IP/FQDN on ports 8013 and 10443.
If it is still not possible to identify what is failing, attach this fctinstalllog.txt file to the TAC ticket for TAC assistance. |