Created on
02-22-2023
09:58 PM
Edited on
04-25-2025
06:02 AM
By
Jean-Philippe_P
Description |
This article describes how to collect FortiClient EMS on-premise logs by Diagnostic tool and which considerations need to be taken. |
Scope | FortiClient EMS. |
Solution |
The tool is located by default at:
It is recommended to execute with administrator rights.
If the Windows folder with the EMS log file is not open automatically, the output file is located at: C:\Users\Administrator\AppData\Local\Temp.
Such files can be used to check logs and further troubleshoot at FortiClient EMS on-premise side. In the latest FortiClient EMS v7.4, EMS services are now running on Linux. To collect Diagnostic Tool via CLI (for example, if Diagnostic Tool via GUI is not working,) below command can be used:
/opt/forticlientems/bin/diagnostic_tool -o <file_name>
A .zip file will be generated with the name defined in <file_name>, for example:
This .zip file will be saved in the root/directory:
Gathering the correct information and following the appropriate procedure helps to do better troubleshooting. |
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.
Copyright 2025 Fortinet, Inc. All Rights Reserved.