Technical Tip: Understanding the log message 'Logs FortiToken transfer events'

[kwcheng__FTNT]

Description	This article describes the typical circumstances behind the 'Logs FortiToken transfer events'.
Scope	FortiAuthenticator.
Solution	Event ID 10110 describes that the FortiAuthenticator detected an event related to the FortiToken transfer failure. This Event ID only displays when the FortiToken transfer is failed. A successful transfer will not generate this log ID. The sample system event message(s) will be looked like below: When the transfer is failed due to a configuration issue:  date=2025-03-04 time=12:50:25+0000 oid=1336682 logid=10110 cat="Event" subcat="Admin Configuration" level="error" nas="" action="" status="" msg="Failed to complete token transfer:{'all': 'FortiToken Mobile transfer feature is not enabled. You can enable it in [Authentication] -> [Tokens] '};" user="" When the transfer is failed due to a timeout issue: date=2025-03-04 time=09:19:53+0000 oid=1337782 logid=10110 cat="Event" subcat="Admin Configuration" level="error" nas="" action="" status="" msg="Failed to complete token transfer:failed to start session, error: Nothing to do;" user="" Refer to the following KB article for the correct configuration of FortiToken Mobile transfer: Technical Tip: How to transfer FortiToken mobile