Troubleshooting Tip: FortiAP showing Error: Device Already In Inventory

[ehamud]

Description	This article describes how to eliminate the status: 'Error: Device Already In Inventory' when any FortiAP was adopted by FortiLAN Cloud with one specific account, and when it is necessary to move the FortiAP to a different account.
Scope	FortiLAN Cloud and FortiAP management.
Solution	If deploying FortiAPs to a new account without deleting them from the previous account, this message will appear in the new one: Sometimes, when a FortiAP has been implemented with any model to the FortiLAN Cloud portal, this account that is managing the FotrtiAPs is no longer required for administration. In these specific cases,  remove the FortiAP following this guide on that specific account: Moving a FortiAP between accounts | FortiLAN Cloud 23.4.0 | Fortinet Document Library As a summary, remove the FortiAP from the inventory under the account no longer needed. Log in to the new account add the FotrtiAP with or without a key and finally deploy the FortiAP : Adding a FortiAP device to FortiLAN Cloud with a key | FortiLAN Cloud 23.4.0 | Fortinet Document Lib... Adding a FortiAP device to FortiLAN Cloud without a key | FortiLAN Cloud 23.4.0 | Fortinet Document ... Deploying a FortiAP device to a network | FortiLAN Cloud 23.4.0 | Fortinet Document Library  This is a straightforward procedure, but sometimes the above procedure described does not work. In such specific cases, delete the FortiAP from each Cloud Zone. Log into the FortiLAN account. On the right-hand side, a little gear icon will appear. Select it and hit the option Change FortiLAN account. As a default, the Global Zone is in use. if the FortiAP has been deleted and undeployed from the inventory, move to each zone: Japan, Europe, USA, and do the same action by selecting each Zone deleting from the Inventory the FortiAP: Log in to the new account and deploy the problematic FortiAP again. The error should not be there anymore under the inventory. Make sure the network has internet access where the FortiAP is connected. If there is no internet access, the FortiAP will be offline: Adding a FortiAP device to FortiLAN Cloud with a key | FortiLAN Cloud 23.4.0 | Fortinet Document Lib... Adding a FortiAP device to FortiLAN Cloud without a key | FortiLAN Cloud 23.4.0 | Fortinet Document ... Deploying a FortiAP device to a network | FortiLAN Cloud 23.4.0 | Fortinet Document Library  Consider to have the following ports open under the network infrastructure for proper FortiAP communication with FortiLAN Cloud: Technical Tip: IP address and port used for FortiC... - Fortinet Community

[laltuzar]

Thank you! Pretty useful post!