Technical Tip: FortiAP commands to open a new ticket to TAC

[laltuzar]

Description	This article describes a list of commands to use to provide more information to TAC when creating a new case.
Scope	FortiAP.
Solution	On the FortiGate CLI: get system status get hardware status diagnose debug crashlog read show wireless-controller setting show wireless-controller global show wireless-controller timer show wireless-controller wtp show wireless-controller wtp-profile show wireless-controller vap diagnose wireless-controller wlac -c wtp On the FortiAP CLI (see Technical Tip: How to enable SSH access to FortiAP managed by FortiGate). Log in to the FortiAP CLI and execute the following command to collect all logs required for TAC analysis. fap-tech Above mentioned command will be available with the FortiAP running on or above 7.x version. If the FortiAP is running on less than v7.x. The following commands can be manually executed to collect the logs required for the TAC analysis. date fap-get-status cfg -s perf crash kp ut wcfg rcfg vcfg lldpctl sta cw_diag -c sta-cap top ifconfig iwconfig cw_diag -c his-chutil cw_diag -c all-chutil Gather this information using Putty. See Technical Tip: How to create a log file of a session using PuTTY.