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From CLI, collect the output of the commands below, the latest ones are related to the crash event that was recorded in FortiADC:
# exe date
# get sys status
# get sys performance
# diagnose hardware get sysinfo cpu
# diagnose hardware get sysinfo interrupts
# diagnose hardware get sysinfo partition
# diagnose hardware get sysinfo df
# diagnose hardware get sysinfo memory
# get sys ha-status
# get sys vdom-status
# diagnose system top <-----Press 'Shift + P' 5 times. (sort by CPU usage).
# diagnose system top <-----Press 'Shift + M' 5 times. (sort by MEM usage).
# diagnose tech-report
# fnsysctl ls var/log
---------------------------------
# diagnose crash list
# diagnose crashlog upload <ftp | tftp> <file_name | all> <TFTP-Server>
Example:
(P) FortiADC-10 (root) # diagnose crash list
6.6M Oct 5 16:32 named-4032-1665005553.gz
6.5M Oct 5 16:17 named-4861-1665004653.gz
6.6M Oct 5 15:58 named-4674-1665003523.gz
6.5M Oct 5 15:47 named-4791-1665002833.gz
6.5M Oct 5 11:30 named-4486-1664987401.gz
(P) FortiADC-10 (root) # diagnose crashlog upload tftp
<file_name> file name
all all log file
(P) FortiADC-10 (root) # diagnose crashlog upload tftp all 1.0.16.2
crash.tar 100% |****************************************************************************************************************************************************************************************| 33529k 0:00:00 ETA
Share this information collected and a backup-configuration with the TAC-Support.
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