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JordAnge
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Staff
‎09-18-2025
Last activity: Sep 18, 2025 6:24:53 PM
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Troubleshooting Tip: Administrator type RADIUS is logged off automatically after some seconds

09-15-2025
Description This article describes the case when a UserAdministrator with RADIUS authentication can log in and manage the FortiVoice-GUI for some seconds, but after some seconds are logged off automatically. A FortiAuthenticator is used as a RADIUS s...

Troubleshooting Tip: When FortiFone Softclient is installed in an Android device, it is unable to receive incoming calls

08-15-2025
Description This article describes a common failure in an Android FortiFone Mobile Softclient that renders it unable to receive incoming calls. Scope FortiVoice 7.0.2 or earlier, SoftPhone v7.0.3.96. Solution Phone System Event displays the next erro...

Troubleshoot Tip: SSH Key fails login to FortiGate

08-13-2025
Description This article describes the that SSH-Key is failing when logging to a FortiGate. As a result, the FortiGate generatesan error message after the initial failed login. date=2024-11-12 time=17:58:11 devid="FG6H1ETB20902023" devname="FW1" even...

Troubleshooting Tip: 2FA (FortiToken) does not work in MultiVDOM

08-12-2025
Description This article describes how to resolve an error that occurs when 2FA with FortiToken-Cloud has been enabled to connect in IPSecTunnel using IKEv2 with a FortiGate working with multiVDOM. Scope FortiGate. Solution Configuration example: con...

Troubleshooting Tip to allow GUI (HTTPS) management after FortiOS upgrade

07-24-2025
Description This article describes that the FortiGate GUI management has been configured over the secure port TCP/2443. However, any connections to GUI management are rejected by FortiGate with a TCP-RST Note: The GUI (HTTPS) management affects any s...
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