Customer Service
Customer Service Information and Announcements
Article Id 203762
Description This article describes how to allow Users to Deregister a Product from the FortiCloud Support Account.
Scope FortiCloud.

Users can deregister a product from: account

Points to remember:

  1. Units can be de-registered after 3 years of initial registration.
  2. Units can be de-registered only from the decommissioned list.
  3. This is applicable only for Physical/Hardware Devices.
  4. Devices be de-registered once every 12 months only.
  5.  Bulk de-registration is possible. Select up to 200 units to bulk deregister multiple devices at once.
  6.  Products can be moved back to the product list from the decommissioned list.


Related document.

Viewing decommissioned units