Technical Tip: How to install GoToMeeting with remote control compatibility

[tana]

Description	This article explains how to download and join the GoToMeeting remote session using the GoToMeeting opener
Scope	Support Portal.
Solution	The TAC Support Engineer will send the meeting link for the remote session. Open the respective meeting link and it will redirect the client to the meeting portal and there will be a pop-out window asking to run the GoToOpener.exe. For example:   After selecting the option 'Open GoToOpener' the client will be prompted to run the GoTo application to join the meeting.  Sometimes, the TAC Support Engineer may host an older version of the GoToMeeting room instead of the new 'GoTo' meeting.  The organizer will see the client using the 'GoTo' opener as  <Username> (Web) Example of the web mode participant in the meeting: If there is (Web) beside the name, this means the Organizer of the meeting will not be able to remote control unless both participants are using the correct application (GoToMeeting or the new "GoTo" room). In this case, the Organizer can switch to the GoTo Application to be able to request remote control.  Another alternative solution is to have the client download the GoToMeeting opener via the official page. Once on the download page, look for the GoTo Meeting app download section: It will redirect to this Goto install page. Select 'Download the app': Then the client will see the download prompt in the browser and the downloaded file name should be 'GoToMeeting Opener.exe' After joining with the correct opener application, the organizer will see the client name no longer contains (web):  Example of the compatible participant name in the meeting:  Then the TAC engineer can now request remote control to assist further.  For newer versions: Open the meeting link in a browser -> Select Download the app -> Run 'GoToMeeting Opener'.  Note: Remote access is not available when joining with the browser.     Enter the Session ID. It can be found on the meeting link. It is the 9 digit on the URL. Select 'Join' -> Select 'Ok, I'm ready'.     Fill in 'Your Name'. The Share button is grayed out. Wait for the TAC engineer to make the GoTo session as a Presenter. The Share button will be enabled -> Select Share button -> Select Screen -> Select Share. The TAC Engineer will request control. Select the mouse icon (Top left) -> Select the Check icon to grant control.