Technical Tip: Processes down after server migration
Description
Scope
Version: All.
Solution
Processes not starting after moving VM to another host.
Licensing is based on the Ethernet 0 mac address and UUID of the appliance. Performing a server migration can cause these variables to change.
To validate that this is the cause of the down processes, from the CLI of the Network Sentry Server or Network Sentry Control Server, type the below 2 commands.
mastertail -50 output.master
If the output is similar to that seen below, then the license key is invalid:
Removing old symbolic link /bsc/campusMgr/master_loader/logs/output.master
System Manufacturer: VMware, Inc.
System UUID: 564D473A-807C-CE80-B6BB-85844022E980
Invalid License
Yams =
LicenseManager:
Date = 0
Number Of Concurrent = 1250
Physical Address = 00:0C:29:CE:03:2B
Type = NetworkControlApplicationServer
Vendor = NetworkSentry
UUID = 564D528D-3A84-3B51-AEB6-1427F7CE032B
SKU = null
Model Type = null
Canned Demo = false
Options = Endpoint_Compliance Integration_Suite
Plugins = NetworkSentry cm1000 cm2000 Config-Management PacketShaper DHCP-Management Bandwidth-Management Authentication Access-Point-Management Remediation-Center Registration-Center Client-Validation-Assessment.
Password =LicenseManager:Date = 0Number Of Concurrent = 0Physical Address = 00:0C:29:22:E9:80Type = UnlicensedVendor = NetworkSentryUUID = 564D473A-807C-CE80-B6BB-85844022E980SKU =Model Type =Canned Demo = falseOptions =Plugins =
Scope
Version: All.
Solution
Option1 (recommended): Statically assign the original mac address and UUID to the new appliance.Option 2: If the UUID and MAC Address cannot be changed to reflect the old values, request a new license key. This requires contacting Fortinet Customer Service. See related KB article below.
Related Articles
Technical Tip: Installing new or changing license on FortiNAC appliance