After watching FortinetGuru's video, I have been trying for about 8
months to get Fortinet to honor a TradeUp for my old Fortigate. My
support portal confirmed my old Fortigate model was eligible for
TradeUp, and in March I selected it for TradeUp, b...
Hi Graham, Today, I finally heard back from the local Fortinet partner
after more than a month of waiting for Fortinet's response on my TradeUp
request. He wrote me: "They offered me a solution for 3 years with a
better discount." No word about Trade...
My local partner has now been pushing this for weeks. Two weeks ago
Fortinet gave him a wrong offer based on my serial number, so he had to
go back to them. I don't know what's going on there, but customer care
doesn't seem a priority for Fortinet. I...
I know that because:1) none of them asked me for the serial number of my
device, which is required to get approval for a TradeUp.2) none of the
quotes included a transfer of my currently running license. They just
quoted a new license and the remaini...
I received quotes from four local partners. Each time I mentioned I
wanted to upgrade my existing model through TradeUp. Yet, none of them
included TradeUp in the quote. Either they were unaware of the program
or blocked from it. The partner who orig...
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