| Description |
This article describes how to troubleshoot if the task is failing on the FortiCloud Overlay-as-a-Service (OaaS) portal with the error: 'Failed to delete the zone of your device'. |
| Scope |
FortiGate 7.4.4 or later, FortiCloud Overlay-as-a-Service (OaaS). |
| Solution |
To access the FortiCloud Overlay-as-a-Service (OaaS) portal, refer to this guide: Accessing the OaaS portal.
If applying the configuration from the Overlay-as-a-Service (OaaS) portal returns with Failed status given the following task details, refer to below:
Task ID: 1 User: 1 Device: FGT1111111111111 Field: system/sdwan Status: 500 Detail: Failed to delete the zone of your device. Suggestion: Please click retry or delete the zone settings of your device manually.
Run this command on the FortiGate to verify the configuration sync status:
get oaas status
If the error shows for the target path 'system/ sdwan / service', check the SD-WAN service rules from either the FortiGate GUI under Network -> SD-WAN -> SD-WAN Rules or by running the below command:
show system sdwan
config system sdwan set status enable config zone edit "virtual-wan-link" next end config members … config health-check … config service edit 2 set name "FORTIGUARD" set internet-service enable set internet-service-name "Fortinet-FortiGuard" set priority-members 1 2 next edit 1 set name "INTERNET" set dst "all" set priority-members 1 2 3 next end end
By default, Overlay-as-a-Service (OaaS) will use ID 1 to store the default SD-WAN service 'oaas_default'.
To successfully apply the configuration from the FortiCloud Overlay-as-a-Service (OaaS) portal, migrate the existing service to use another ID by duplicating the existing service rule and deleting the existing rule using ID 1. |
