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ngauthier
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Staff
‎07-06-2023
Last activity: Jul 6, 2023 4:02:24 PM
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Troubleshooting Tip: Company IP phones cannot connect to FortiVoice Cloud

10-20-2021
DescriptionThis article explains how to update the FortiVoice Cloud safelist to allow company IP phones to connect to the FortiVoice Cloud server.SolutionUpdate the FortiVoice Cloud safelist to add the public IP address of the company’s firewall:1) L...

Troubleshooting Tip: International calling and toll-free services are not working in FortiVoice Cloud

10-20-2021
DescriptionThis article explains the required configuration changes for using international calling and toll-free services in FortiVoice Cloud.SolutionBefore using international calling and toll-free services, enable billing:1) Log in to FortiVoice C...

Troubleshooting Tip: FortiVoice Cloud Dashboard is not showing the newly registered licenses

10-19-2021
DescriptionThis article explains how to synchronize licenses on FortiVoice Cloud.SolutionThere are three methods to synchronize licenses on FortiVoice Cloud:Method 1.Manually refresh the FortiVoice Cloud Dashboard information:1) Log in to FortiVoice ...

Troubleshooting Tip: How to avoid a FortiVoice Cloud deployment failure after a license registration

10-19-2021
DescriptionThis article explains how to avoid a FortiVoice Cloud deployment failure after registering the FortiVoice Cloud license with FortiCare Asset Management.SolutionAfter registering the FortiVoice Cloud license with FortiCare Asset Management,...
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