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caunon
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Staff
‎07-26-2024
Last activity: Jul 27, 2024 1:13:22 AM
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Troubleshooting Tip: SCTP packets can not pass through the FortiGate and can not see SCTP packets with proto 132 in packet sniffer from CLI commands

07-25-2024
Description This article describes that SCTP packets can not pass through the FortiGate and can not see SCTP packets with proto 132 in packet sniffer from CLI commands. After investigating the issue, it is the issue with SCTP packets. SCTP packets wi...

Technical Tip: FortiGate-VM on Azure cannot see disks with Dsv5-series

07-24-2024
Description This article describes that after deploying FortiGate Virtual Machine on Azure, it does not show the disk when using Dsv5-series instances such as Ds_v5, D8as_v5, D2as_v5, etc. When running CLI commands at the FortiGate unit as below: get...

Technical Tip: 'Validation Overdue' and 'Unable to connect to FortiGuard servers.' messages in FortiGate Virtual Machine

07-23-2024
Description This article describes that after deploying the FortiGate Virtual Machine when checking at Dashboard -> Status, it shows 'Validation Overdue' at Virtual Machine and 'Unable to connect to FortiGuard servers.' at Licenses. The other license...

Troubleshooting Tip: Cannot access GUI after upgrading firmware version and get 'Certificate file and private key file are mismatched' message with Fortinet_GUI_Server

07-16-2024
Description This article describes that sometimes, when upgrading the firmware version, it is not possible to access the GUI but it is possible to access SSH and console ports.' The certificate file and private key file are mismatched' error message ...

Troubleshooting Tip: How to disable 'Attempted to join FortiCloud' and 'FortiCloud service activation failed' messages in the FortiGate unit

11-24-2023
Description This article describes how to prevent the following logs from appearing under Log & Report -> Events -> System Events: Message: Attempted to join FortiCloud Log Description : FortiGate Cloud auto-join attempted Message: FortiCloud service...
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