Troubleshooting Tip: FortiManager does not provide...

azhunissov · 05-07-2025

Description This article describes an SFTP scheduled remote backup failure after FortiMail upgrade to v7.2.5, v7.4.2, and higher. Scope FortiMail v7.2.5, v7.4.2, and higher. Solution As of FortiMail v7.2.5GA and 7.4.2GA, 'ssh-rsa' is removed from the...

azhunissov · 12-02-2024

Description This article describes how to avoid SAML logout issues in FortiMail. By default, there is no SingleLogoutService in Fortimail SP metadata. Therefore, some SAML IDPs can send the LogoutResponse to the wrong destination in the SP which caus...

azhunissov · 05-06-2024

Description This article describes how to create a safelist, blocklist, and secondary account for a specific mail user via API call. Scope FortiMail 7.0 and higher versions. Solution To create a blocklist for a specific mail user, use the following A...

azhunissov · 02-13-2024

Description This article describes causes and fixes for an issue where FortiManager does not provide FortiGuard service to hidden devices and they are not counted in the device/ADOM license. Scope FortiManager 6.2 and higher versions. Solution If a d...

azhunissov · 10-04-2019

Description This article describes how to verify Radius server user credentials via the GUI/web interface of the FortiGate. Scope FortiGate.Solution Before FortiOS 6.0.0, it was only possible to check the Radius user credentials via CLI. However, sta...

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Troubleshooting Tip: Scheduled remote backup does not generate on SFTP server after FortiMail upgrade

Technical Tip: SAML SP SingleLogoutService in FortiMail

Technical Tip: Create a safelist, blocklist and secondary account for a particular mail user via API